Effective Date: 27 April 2026
Website: www.ontheladder.net
OnTheLadder (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
We may collect the following information when you use OnTheLadder:
For Clients:
Name, email address, phone number, and address
Details submitted in mortgage or property enquiries
For Brokers:
Name, email address, phone number, and address
Business details and services offered
Verification and identification information (where required)
Payment-related information for account management
Usage Data:
Information about how you use our website and platform
Payment Information:
Payments are processed securely by Stripe. We do not store card details.
We use your information to:
Match Clients with relevant mortgage brokers
Provide access to enquiries and platform features
Process payments securely
Communicate service updates and support messages
Monitor, analyse, and improve platform performance
Comply with legal and regulatory obligations
We only share information where necessary to operate the platform:
With relevant mortgage brokers and advisors so they can contact you and respond to your enquiry. By submitting an enquiry through OnTheLadder, you acknowledge that your information may be shared with one or more Brokers for this purpose.
With payment providers such as Stripe to process transactions
With trusted third-party tools used for communication and platform functionality
Where required by law or regulatory obligation
OnTheLadder operates as an introduction platform. When you submit an enquiry, your contact details and information relating to your mortgage or property requirements may be shared with relevant Brokers in order to facilitate contact and provide the services you have requested.
We do not sell your personal data to third parties.
We may send service-related communications and occasional marketing emails where you have opted in.
You can unsubscribe at any time using the link in the email or by contacting hello@ontheladder.net.
Your data is stored securely within the UK or EEA (or with providers that meet equivalent data protection standards).
We use appropriate technical and organisational measures to protect your data.
Access is restricted to authorised personnel only.
We retain personal data only for as long as necessary to operate the platform, resolve disputes, and meet legal obligations. Data is then securely deleted or anonymised.
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to or restrict how we process your data
Withdraw consent for marketing at any time
To exercise your rights, contact hello@ontheladder.net.
OnTheLadder uses cookies to improve functionality, analyse usage, and enhance your experience. You can manage or disable cookies through your browser settings.
We may update this Privacy Policy from time to time. The latest version will always be available at www.ontheladder.net. Continued use of the platform indicates acceptance of any updates.
