Effective Date: 27 April 2026
Website: www.ontheladder.net
OnTheLadder (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This GDPR Policy explains how we collect, use, store, and protect your information in line with the UK GDPR.
OnTheLadder is a lead-generation platform connecting Clients with independent mortgage Brokers.
We act as a Data Controller for personal data collected through our platform.
For Clients:
Name, address, phone number, and email
Details provided in mortgage or property enquiries
For Brokers:
Name, address, phone number, and email
Business details and services offered
Verification and identification information (where required)
Payment-related information (processed securely via Stripe)
We use your data to:
Match Clients with relevant Brokers
Provide access to leads and platform functionality
Process payments securely
Verify Brokers and maintain platform integrity
Send important service and support communications
Comply with legal, tax, and regulatory obligations
Facilitate introductions between Clients and Brokers in relation to mortgage and property-related enquiries
We rely on lawful bases including contract performance, legitimate interests, legal obligations, and consent where applicable.
Where a Client submits an enquiry through OnTheLadder, personal data may be processed for the purpose of facilitating contact with relevant mortgage Brokers and advisors who may be able to assist with the enquiry.
We may share personal data with:
Relevant mortgage Brokers and advisors where necessary to fulfil an enquiry or facilitate an introduction requested by a Client
Payment providers such as Stripe
Trusted third-party providers that support platform operations
Regulatory or legal authorities where required
By submitting an enquiry through OnTheLadder, Clients acknowledge that their contact details and information relating to their mortgage or property requirements may be shared with one or more relevant Brokers for the purpose of responding to the enquiry.
We do not sell personal data.
We retain personal data only as long as necessary:
Client data: up to 6 years for legal and operational purposes
Broker data: while active and up to 6 years after account closure
Financial records: as required under applicable law
We use appropriate technical and organisational measures to protect personal data, including secure storage, access controls, and encryption where appropriate.
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
To exercise your rights, contact hello@ontheladder.net.
If you have concerns about how your data is handled, contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office.
We may update this GDPR Policy from time to time. The latest version will always be available at www.ontheladder.net with the updated effective date.
